Like many companies across the globe, Kensho has seen a huge shift since the pandemic with many of our employees now primarily working from their homes. And also like many companies, we recognize that maintaining our vibrant and innovation-centric company culture without seeing each other in person daily requires thought…

How the latest machine learning technology could help make one of the world’s toughest industries more efficient and better for workers — The call center market in the United States is currently valued at $27.2 billion, after growing 1.9 percent in 2022. Call centers employ an estimated 3 million workers in the US and 15 million globally. And yet the call center industry is riddled with problems:

Transcription services are fast becoming a crucial part of business operations. The U.S. transcription market size was expected to reach $21.5 billion in 2020 with an expected annual growth rate of 6.1%. By 2027, it is expected to reach $32.7 billion. …

On September 21, We launched Kensho Scribe, on Product Hunt, a platform where people in the tech community share their creations, projects, apps and websites. Check out our Product Hunt Launch here. Being new product hunt creators, we learned a lot from the experience. …

Kensho NERD is powering academic research being conducted by Dr. Alex Zhang of the City University of Hong Kong and Dr. Jingjing Xia of Wenzhou-Kean University, on the topic of Media Co-coverage and Overreaction in Cross-Industry Information Transfers. The research looks at how media co-coverage — a phenomenon where multiple…

At Kensho, we believe in the power of open source in the machine learning community. This is why we made our valuable speech recognition dataset, SPGISpeech, publicly available for academic research on Hugging Face, the leading open source community and data platform for machine learning engineers and data scientists. “So…

Most would agree that accents can make speech comprehension difficult even when a speaker’s grammar and vocabulary are otherwise spot-on. Phonology and pronunciation are key ingredients in spoken language. There are a wide variety of accents for any language, but they can be simplified into two broad categories: L1 or…

They say that data is king. But it’s only true if you can put your data to use. Data has driven efficiency and growth for many companies in recent years, and many have become proficient at being data oriented. However, most data being used these days falls under the umbrella…

Kenshins from around the country gathered in Cambridge the week of June 13 for several days of team meetings, strategy sessions and team-building activities. Innovation is deeply embedded in Kensho’s culture, so we tried something new for this week — instead of packing the agenda, we kept our typical day-to-day…